Terms and conditions
Rule 1
ButtonWorx™ manufactures and sells Do-It-Yourself button repair technologies. These products require varying skills of Do-It-Yourself tinkering. In most cases you need to take apart your device using various tools. Any attempted repair is at your own risk. ButtonWorx™ will not be held responsible for product damage or bodily harm that could occur while trying to use the product. In all cases you must remove power to any device before attempting to work on it. It is expressly forbidden to install ButtonWorx™ while doing hand-stands on your roof in a lightning storm. Please use common sense in all other situations and scenarios.
Rule 2
No Phone Calls, No Exceptions
Customers can contact ButtonWorx™ by email, web-form, SMS Text messaging and Voice Mail (VM for leaving information only, calls will not be returned)
Rule 3 (Letter mail orders only)
By selecting Letter Mail you agree to WAIT for the letter to arrive and that might take weeks longer than you expect.
5-10% of Letter envelopes experience long delays. If delivery time is a concern you should consider Priority Mail, UPS or FedEx, especially around the holidays. The store cannot auto calculate UPS or FedEx so you may also want to use the request a quote option for a more specific price that may be lower, especially with commercial addresses.
ButtonWorx™ mails out hundreds of letter mail every week. Most are delivered quick, without problem or delay but with that quantity mailing out there are going to be issues with some. The over-all savings is worth the minor inconveniences and delays.
Letter Mail has no guaranteed delivery date. The estimated delivery for letter mail is just that, an estimate, which can sometimes be very wrong. If your order is delayed past expected delivery there is nothing we can do to track down your order or provide more information. Once the order is mailed out, there is no way to stop the eventual delivery. Late mail is usually caused by temporary set backs like holidays, bottlenecks, mail put on the wrong truck, etc... Most missing mail is eventually delivered.
Have you seen the photo snapshot of your envelope sent to you at shipment time?
Is your address correct, complete and do you receive Letter Mail at that location?
Most of the replacement orders mailed out arrive after the original delayed order arrives, making it a waste of time and resources. The trick is trying to decide if an envelope is really lost or just taking the scenic route. Sometimes tracking shows a package crossing the country 3 times. Sometimes I see delays of 2+ weeks before the next tracking update.
As a general rule, letter mail will be considered lost or unacceptably delayed 3 weeks after mailing. When requested by the customer, a replacement order will be sent if there is an agreement to keep an eye out and return the second order that arrives by writing "Return To Sender" before opening the order and giving it back to the post office or postal worker.
Rule 4
USPS Tracking shows delivered but the package isn't there!
eBay and Amazon consider delivered status proof of delivery. While I will help customers however I can (and please do inform me of these situations!) it is my policy that the recipient has to do the legwork in these cases. I have tried opening cases for customers but I can't argue with USPS based on a customer's claim. It ends with their word against my 3rd hand information and I always loose. I can't answer follow-up questions or really know the environment and conditions at the receivers mailbox, neighborhood, driver, etc...
Click here for more information
Fair warning: If you open a payment dispute in these cases, they always side with the shipper when there is a delivered scan. This move also ends my cooperation or assistance with you since it creates more work on my end responding to the case. I will simply respond to the dispute case from your payment provider and consider the matter solved.
Rule 5
Be kind! ButtonWorx™ has amazing customer service! We do not require our customers to be amazing but I know most of you are! After all, by repairing your old buttons rather than trashing your device you are helping save the planet and what could be more amazing than that?!? However, if you happen to be one of those customers that jumps to rude accusations from step one and unwilling to even consider that maybe you ordered the wrong thing and you can't really be upset that you were sent what you ordered.... well then don't expect anyone here to bend over backwards. We aren't going to take responsibility for your error and the blame as well. That's just too much to ask. Of course if there was an error on our part we will fix it! Don't you worry.
