{shop_url} Hi, You have received a new return request for {shop_name}. Return Details Order: {order_name} Placed on {date} Customer: {firstname} {lastname}, ({email}) Reference Product Quantity {items} Delivery address {delivery_block_html} Billing address {invoice_block_html} Customer message: {message} [{shop_name}]({shop_url}) Powered by [PrestaShop](https://www.prestashop.com/?utm_source=marchandprestashop&utm_medium=e-mail&utm_campaign=footer_1-7)